Kohl’s department stores, which have had an agreement with online retail Amazon since 2017, announced Tuesday that it will accept Amazon-purchased returns at all stores nationwide starting in July.
“This unique partnership combines Kohl’s strong nationwide store footprint and omnichannel capabilities with Amazon’s reach and customer loyalty,” said Michelle Gass, Kohl’s CEO. “This new service is another example of how Kohl’s is delivering innovation to drive traffic to our stores and bring more relevance to our customers.”
Kohl’s is seeking to enhance its appeal to customers as traditional retailers struggle to compete with online retailers and shoppers seek more personalized and direct-to-their-door experiences.
Kohl’s did not give a specific date when the service would begin or details how it will work.
The free returns service is expected to offer convenience to Amazon shoppers who already can order items online and have them arrive in a day or two, while at the same time, giving them a reason to come in the store.
Kohl’s said it will accept items regardless of the reason and whether the items are packaged or not for shipping.